Eric Shurtleff, Wordwright's office manager and project manager, has worked for Fortune 500 companies and start-ups. He is passionate about making clients happy and about creating efficient systems, processes, and work flows. His past projects include international logistics, customer retention programs, and creating in-house CRM tools for WebEx Communications and Tandem Computers.

Achievements

• Led 10 client service account managers at WebEx Communications to secure extraordinary customer retention within strategic accounts.
• Created a service implementation and roll-out plan for WebEx that included planning, execution, training, and adoption strategies.
• Represented global business users for Tandem Computers, gathering user requirements, making process improvements, and partnering with engineers to create a worldwide sales force automation tool.
• Coordinated cross-functional teams at Tandem Computers, Cisco Systems, and WebEx.
• Fluent in Spanish with more than 10 years of international experience in Latin America and Asia, including extended residencies in Mexico and Chile.